Planner, Conferences Premium Customer Service
Core
First point of contact for Premium Customer Service inquiries and conference-related support requests via phone, email, or chat; manage registration lists and lead live chat programs at conferences.
Role type
Senior IC customer service and conference operations specialist
Builds
Seamless conference experiences for Gartner associates, clients, and attendees
Domain
Professional services / Conference management
Required skills
Customer service, conference operations, event management, registrations, business operations, organizational skills, communication, problem-solving
Preferred skills
Bachelor's degree, ability to travel up to 50% domestically and globally
Technologies
None stated
Responsibilities
Serve as first point of contact for inquiries via phone, email, or chat; manage registration lists and coordinate outstanding requests; lead Conference Live Chat program; partner with internal stakeholders to resolve escalated inquiries; maintain and update operational playbooks and process documentation; support onsite at Global Conferences as needed
Seniority
Mid-level, hands-on IC
