Senior Unemployment Claims Specialist - AZ
Core
Coordinate unemployment claims response, provide client guidance on best practices, and represent clients in hearings to ensure effective adjudication.
Role type
Senior Unemployment Claims Specialist
Builds
Client support and claim resolution services for PEOs and employers
Domain
Human Resources / Unemployment Insurance Administration
Deliverable
client delivery
Required skills
Unemployment claims terminology and procedures, state compliance and regulatory laws, HRIS platforms, Microsoft Office proficiency, audit analysis, client communication
Preferred skills
Adobe Acrobat, CRM systems, SIDES intake experience
Responsibilities
Manage and respond to assigned unemployment claims within deadlines, conduct Benefit Charge Audits to identify discrepancies, represent clients in unemployment hearings, respond to state agency inquiries, monitor email inboxes and manage cases in Client Space, maintain accurate client data in tracking software, mentor new employees
Seniority
Senior, hands-on IC with mentorship duties
