Bilingual Patient Engagement Specialist I English Spanish
Core
Support patients in their care journey through convenient, at-home services by managing inbound requests and conducting high-volume outbound calls to book appointments.
Role type
Patient Engagement Specialist (Call Center)
Builds
Patient appointment bookings and engagement for healthcare partners
Domain
Healthcare / Home Health Services
Required skills
Outbound call center experience, Healthcare industry experience, EHR systems proficiency, Multi-channel communication management, Auto-dialer tool usage
Preferred skills
Zendesk experience, Five9 experience
Responsibilities
Review and follow up on inbound requests from outreach campaigns, Utilize auto-dialer to make 150-200 outbound calls daily, Talk to 80-100 patients and book ~19 appointments daily, Build trust with prospective patients and caregivers, Educate patients on in-home service benefits, Collaborate with healthcare professionals, Escalate complex questions to support teams