Customer Experience Representative
Core
Deliver timely, accurate, and empathetic support to traders using the Prop Firm Match platform to resolve issues, clarify firm details, and manage loyalty rewards.
Role type
Customer Experience Representative (Support)
Builds
Customer trust and platform reputation for Prop Firm Match
Domain
Fintech / Proprietary Trading
Deliverable
client delivery
Required skills
Customer support experience, written communication, helpdesk/ticketing platforms, attention to detail, time management, independent troubleshooting
Preferred skills
Proprietary trading industry knowledge, AI-assisted support tools, public review management
Technologies
Intercom, Discord, email
Responsibilities
Respond to customer inquiries across Intercom tickets, Discord, and email; Review and resolve customer issues end to end; Verify offers, promo codes, and loyalty program submissions; Report bugs and flag recurring issues to Product and Development
Seniority
Individual Contributor
