Customer Service Representative
Core
Make high-volume inbound and outbound auction-related calls to explain details, deadlines, and next steps for self-storage solutions.
Role type
Customer Service Representative (Call Center)
Builds
Customer communication and auction notification workflows for self-storage clients
Domain
Self-storage / Real Estate
Deliverable
client delivery
Required skills
Verbal communication, active listening, call center experience, CRM usage, documentation accuracy, time management
Preferred skills
Outbound calling experience, handling escalated conversations, attention to detail
Responsibilities
Make high-volume inbound and outbound auction-related calls, Clearly explain auction details and deadlines, Document call outcomes and tenant responses, Handle sensitive or escalated conversations, Flag trends and issues to team leads, Complete required follow-ups