Technical Support Engineer (DevOps focus)
Core
Provide enterprise-level technical support for video analytics software and hardware solutions, including remote troubleshooting, issue diagnosis, and documentation.
Role type
Technical Support Engineer (DevOps focus)
Builds
Video analytics software products and security surveillance solutions
Domain
Video analytics and security surveillance
Deliverable
client delivery
Required skills
Video analytics concepts, security surveillance equipment (IP cameras, DVRs, NVRs), software troubleshooting, network troubleshooting, Windows/Linux operating systems
Preferred skills
Cross-functional collaboration, knowledge of product enhancements
Technologies
Video analytics software, IP cameras, DVRs, NVRs, Windows, Linux
Responsibilities
Deliver timely technical support for video analytics software, diagnose and resolve software/hardware issues, create and maintain documentation, conduct remote troubleshooting sessions, replicate and debug customer-reported issues, participate in on-call rotations
Seniority
Mid-level, hands-on IC