Nurse Manager
Core
Oversee daily operations of a medical call center triage team, ensuring high-quality patient care, regulatory compliance, and optimal staff performance.
Role type
Senior Nurse Manager (Telehealth/Triage)
Builds
Medical call center operations and patient triage services
Domain
Healthcare / Telehealth
Deliverable
client delivery
Required skills
Licensed Registered Nurse (RN), Triage expertise, Operational management, Staff supervision and mentoring, HIPAA compliance, Call center technology proficiency, Data analysis and KPI monitoring
Preferred skills
Master's in Healthcare Administration (MHA) or Nursing (MSN), Telehealth setting experience
Technologies
Electronic medical records (EMRs), Telehealth platforms
Responsibilities
Oversee daily operations of the medical call center, Develop and implement operational strategies to improve service quality, Monitor key performance indicators (KPIs) and service level agreements (SLAs), Lead, mentor, and supervise a team of nurses and support staff, Ensure adherence to clinical guidelines and best practices for patient care, Act as a liaison between the call center, clients, and external stakeholders
Seniority
Senior, hands-on IC with leadership responsibilities
