Enterprise IT Support Specialist
Core
Provide Tier 1 and Tier 2 technical support, manage identity and access, and administer endpoints for enterprise IT operations.
Role type
Senior IT Support Specialist (Enterprise)
Builds
Efficient enterprise IT operations and user access management
Domain
Enterprise IT / Fintech
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS and Windows administration, Identity and Access Management (IAM), Single Sign-On (SSO), Mobile Device Management (MDM), IT Service Management (ITSM) platforms, cloud-based SaaS support, hardware/software troubleshooting
Preferred skills
JumpCloud, Google Workspace, Jamf, Jira Service Management, PowerShell, Bash, Python, automation scripting
Responsibilities
Provide Tier 1 and Tier 2 technical support for hardware, software, and SaaS applications; Manage employee onboarding, offboarding, and account provisioning; Administer SSO, MFA, user accounts, and permissions; Configure and support macOS and Windows devices via MDM; Document and resolve support requests using ITSM platforms; Maintain IT assets and software licensing
Seniority
Mid-level, hands-on IC
