Multimedia Technician (IT@JH Networking, Telecom and Data Ctr)
Core
Provide primary audio-visual support, troubleshooting, and setup for conference rooms, classrooms, and event spaces at Johns Hopkins Hospital, University, and Medical Centers.
Role type
Senior IC multimedia technician (AV support)
Builds
Conference room AV systems, classroom technology setups, and event production support
Domain
Higher education and healthcare IT
Required skills
Cisco video codec troubleshooting, Mersive Solstice pod support, AV equipment setup and recovery, Zoom integration, MS Office (Word, PowerPoint), basic computer hardware troubleshooting, ticketing system management, inventory management
Preferred skills
Certified Technology Specialist (CTS), Microsoft Technology Associate (MTA), Apple ACMT/ACTC, CompTIA Security+, knowledge of consumer and professional electronics
Technologies
Cisco, Mersive Solstice, Zoom, MS Office, overhead projectors, portable audio systems, flatscreen displays, microphones
Responsibilities
Troubleshoot and resolve AV equipment and software issues in conference rooms and classrooms, provide onsite meeting support for event launch and breakdown, install and configure hardware for new room installations, manage equipment inventory and warranty repairs, assist faculty and staff with A/V technology usage, perform Level 1 computer hardware and software support
Seniority
Mid-level, hands-on IC
