Payroll Support Analyst II
Core
Process multi-state/regional payroll cycles and manage Tier 1 customer support for employee and manager inquiries.
Role type
Payroll Support Analyst
Builds
Accurate payroll payments, tax withholdings, and direct deposits for employees across multiple states.
Domain
Human Resources / Payroll Operations
Required skills
Payroll cycle processing, timekeeping validation, garnishment processing, ServiceNow case management, multi-state tax compliance, data entry accuracy, Excel proficiency
Preferred skills
Multi-state payroll operations, electronic timekeeping systems, HRIS/payroll integration knowledge, ServiceNow HR Service Delivery
Technologies
ServiceNow, Oracle, ADP, UKG, Paycom, Dayforce, Microsoft Excel
Responsibilities
Process payroll cycles including new hires, terminations, and status changes; validate timekeeping data and follow up on missing entries; enter and verify one-time payments and calculate manual/off-cycle payments; process garnishments, child support orders, and tax levies; own Tier 1 support queue in ServiceNow for pay and tax inquiries; resolve routine cases using knowledge base articles and escalate complex issues; document all case activity and confirm resolution; maintain payroll records per retention policy.
Seniority
Mid-level, hands-on IC