Event Technician (Krieger Information Technology Classroom Multimedia)
Core
Provide on-site technical support for classroom and special event audio/visual equipment, troubleshoot hardware/software issues, and assist faculty and students with technology usage.
Role type
Event Technician (Classroom Multimedia Support)
Builds
Classroom presentations, special event webcasts, and daily IT support for educational environments
Domain
Education / Audio-Visual Technology
Deliverable
product features
Required skills
A/V equipment troubleshooting, Windows and Mac OS support, virtual conferencing software management, hardware installation and configuration, client training, ticketing system management
Preferred skills
Panopto experience, A/V management systems (Dante, Crestron, Extron), CompTIA Security+ certification, Microsoft Technology Associate (MTA), Apple ACMT or ACTC
Technologies
Zoom, WebEx, GoToMeeting, Crestron, Extron, Dante, Panopto, Windows, macOS, iPad, Microsoft Surface, document cameras, digital whiteboards
Responsibilities
Perform A/V equipment set-up and strike for events; diagnose and resolve technical issues via phone, email, and in-person; assist clients in using A/V technology; maintain equipment inventory and coordinate repairs; conduct quality assurance testing on presentation systems.
Seniority
Entry-level to Mid-level, hands-on IC