Principal Program Manager - CCaaS
Core
Lead the large-scale, complex global rollout of Sprinklr SaaS & CCaaS products to support enterprise customers.
Role type
Senior IC Global Program Manager
Builds
Global rollout of Sprinklr SaaS & CCaaS products
Domain
Enterprise software / Unified Customer Experience Management (Unified-CXM)
Deliverable
product features
Required skills
Global program management, cross-functional team leadership, resource allocation, risk management, financial management, stakeholder engagement, compliance, mentorship
Preferred skills
PMP or PMI-ACP certification, experience with Salesforce/ServiceNow/Avaya/Cisco/Genesys, negotiation, conflict resolution
Technologies
Salesforce, ServiceNow, Avaya, Cisco, Genesys
Responsibilities
Oversee planning and execution of global product rollouts, manage program budgets and expenditures, identify and mitigate program risks, monitor performance and report to stakeholders, allocate resources across regions, mentor program teams
Seniority
Senior, hands-on IC