Customer Service Manager (m/w/d) - Bewertungsmanagement
Core
Managing customer inquiries, order support, and brand reputation across all channels including review platforms and social media.
Role type
Customer Service Manager (Reputation Management)
Builds
Positive customer experience and brand reputation
Domain
Retail / Customer Experience
Deliverable
dashboards & analysis
Required skills
Customer consultation, Order support, Reputation management, Feedback monitoring, Escalation handling, Cross-functional collaboration
Preferred skills
Experience in Customer Care or Review Management, Communication via phone/email, Empathy, Brand awareness
Technologies
Email, Phone, Social Media, Review Platforms
Responsibilities
Answering customer inquiries via email and phone, Supporting customers with orders and returns, Monitoring and analyzing customer feedback and reviews, Handling escalations and complaints, Collaborating with Marketing and Product teams (via careerplan.io/jobs/2719718-customer-service-manager-mwd-bewertungsmanagement-at-juskys-gruppe-gmbh)
