Customer Success Manager Public Sector
Core
Strategic partner for Federal, State, and Local agencies to adopt Box's enterprise AI and content management platform, driving measurable business outcomes and workflow transformation.
Role type
Senior Customer Success Manager (Public Sector)
Builds
Enterprise AI-powered content management workflows for government agencies
Domain
Public Sector / Enterprise SaaS / AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, change management, stakeholder alignment, value hypothesis formulation, ROI analysis, cross-functional partnership, AI solution evaluation, enterprise customer engagement, technical business communication, storytelling
Preferred skills
Experience with modern AI platforms, navigating complex government compliance frameworks, guiding organizations from AI curiosity to transformation
Technologies
Box platform, modern AI platforms and tools
Responsibilities
Own post-sales relationships for enterprise public sector customers, map and redesign critical workflows, translate customer goals into AI solutions, lead change management efforts, conduct strategic adoption business reviews, identify account risks and opportunities, serve as the voice of the customer internally
Seniority
Senior, hands-on IC
