Technical Platform Architect - CCaaS
Core
Technical Platform Architect leading enterprise-grade CCaaS implementations, designing scalable solutions, and acting as a trusted advisor to Fortune 500 customers.
Role type
Senior IC Technical Platform Architect (CCaaS)
Builds
Scalable Sprinklr platform solutions, specifically Contact Centre as a Service (CCaaS) implementations
Domain
Customer Experience Management (CXM), Contact Center, SaaS/Cloud Enterprise Architecture
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise architecture design, CCaaS solutioning, Telephony/Network/Infrastructure knowledge, API integration (REST/SOAP/Webhooks), Security compliance, Database design (Relational/MongoDB), CPaaS platforms, UAT/Sandbox protocol enforcement, Project delivery governance
Preferred skills
Experience with Fortune 500 clients, Managed Services initiatives, Thought leadership in industry use cases
Technologies
Sprinklr Platform, CCaaS, CPaaS, SAML, SSO, OAuth, REST APIs, SOAP APIs, Webhooks, MongoDB, Relational Databases
Responsibilities
Design and implement solution architectures for enterprise customers, consult on technical implementation decisions and risk management, ensure compliance with UAT and sandbox protocols, support project delivery and handover to customer success teams, provide thought leadership and best practices to stakeholders
Seniority
Senior, hands-on IC