Data Analyst (m/w/d) Customer Experience
Core
Evaluating complex customer needs to sustainably improve service quality and Net Promoter Score through data analysis.
Role type
Data Analyst (Customer Experience)
Builds
Dashboards & analysis for Customer Experience KPIs
Domain
Telecommunications / Customer Experience
Deliverable
dashboards & analysis
Required skills
SQL, Data modeling, BI/Analytics tools (Python, R, Pyramid Analytics), Statistical methods, Text analysis, Customer Experience KPIs
Preferred skills
Machine Learning, Large customer base experience
Responsibilities
Build and maintain complex data models for trend analysis, Develop and optimize dashboards for Customer Experience metrics, Create customer profiles based on existing datasets, Derive strategic recommendations from data analysis, Coordinate technical requirements with central Data-Warehouse teams, Translate business requirements into concrete use cases
