IT-Systemadministrator Service Desk (m-w-d)
Core
Handling of hardware and software incidents via phone and email, prioritization, and remote troubleshooting for end-users.
Role type
IT System Administrator (Service Desk)
Builds
IT support services for end-users
Domain
IT Infrastructure / Service Management
Deliverable
client delivery
Required skills
Windows 7-10 administration, Microsoft Office, mobile device management (iOS, Android), Active Directory administration, software deployment (e.g., Microsoft SCCM), ticketing and remote support tools, standard hardware knowledge, ITIL, LAN, WAN, VPN
Preferred skills
1st or 2nd Level Support experience