IT-Support-Techniker Hardware und Netzwerk (m-w-d)
Core
Provide hardware and network support to customers via break-fix, installation, and end-to-end incident/request management.
Role type
IT support technician (hardware and network)
Builds
IT infrastructure support for nominated enterprise users
Domain
IT infrastructure and networking
Required skills
Break-fix service, installation, request fulfillment, remote support, Microsoft infrastructure, Microsoft Office, PC/laptop/printers, network environments
Preferred skills
Cisco experience
Responsibilities
Conduct break-fix swap service, installation, and request fulfillment; Provide end-to-end support for incidents and requests; Act as a dedicated single point of contact with on-call availability; Perform changes to devices, operating systems, and applications; Provide user training and support for new devices