Koordinator IT Service Desk (m-w-d)
Core
Planning and steering service delivery and resources in coordination with team leaders; monitoring call-relevant tasks against SLAs and KPIs; situational line management and prioritization in the Service Desk; coordinating and reviewing break planning.
Role type
Senior IC IT Service Desk Coordinator
Builds
IT Service Desk operations for a client
Domain
IT Service Management / Call Center
Required skills
Technical support experience, Service Desk processes knowledge, Organizational strength, Communication skills, Flexibility, IT affinity
Preferred skills
Experience as Service Desk Agent or Duty Manager-Floorwalker
Responsibilities
Plan and steer service delivery and resources; Monitor SLAs and KPIs; Perform situational line management and prioritization; Coordinate break planning