IT-Support-Techniker Hardware und Software Support (m-w
Core
Providing hardware and software support to IT users, managing and escalating incident tickets, and resolving standard IT requests.
Role type
IT Support Technician (Hardware & Software)
Builds
IT support services for end-users
Domain
IT Infrastructure / Enterprise Support
Deliverable
client delivery
Required skills
Windows systems, Microsoft Office, PC/Laptop/Printer hardware, ticket management, documentation
Preferred skills
none stated
Technologies
Windows, Microsoft Office
Responsibilities
Support IT users in hardware and software environments; Prioritize, classify, and escalate incident tickets; Classify, schedule, and resolve standard requests; Forward tickets to 2nd level support; Document in ticket system and knowledge base
Seniority
Junior, entry-level