Customer Service Officer
Core
First point of contact for customers, managing inbound enquiries, orders, and delivery scheduling to ensure on-time service and product availability.
Role type
Customer Service & Scheduling Support Administrator
Builds
Customer service operations and logistics coordination for cementitious products
Domain
Construction materials / Cement manufacturing
Required skills
Customer service, logistics coordination, CRM systems, Microsoft Office (Excel, Outlook, Word), record keeping, problem solving
Preferred skills
Strong communication, attention to detail, ability to manage multiple priorities, adaptability
Responsibilities
Manage inbound customer enquiries and orders, support delivery scheduling, coordinate with logistics and drivers, maintain accurate records in CRM systems, resolve customer issues
Seniority
Entry to Mid-level, hands-on IC