Product Support Engineer 4
Core
Regional Product Support Engineer providing technical support, troubleshooting, and repair for complex electro-mechanical equipment and systems to ensure customer satisfaction and equipment performance.
Role type
Senior IC product support engineer (electro-mechanical)
Builds
Service and lifecycle solutions for critical equipment and processes
Domain
Semiconductor manufacturing equipment (semiconductor industry)
Required skills
electro-mechanical troubleshooting, root cause analysis, schematic interpretation, remote and on-site escalation management, data analysis, training delivery, clean room operations
Preferred skills
Control Works software troubleshooting, Analog-to-Digital I/O device knowledge (IOC, SIOC, EIOC), directory structure troubleshooting, technical customer communication
Technologies
Control Works, Analog-to-Digital I/O devices, data analysis tools, word processing, spreadsheet, presentation software
Responsibilities
Diagnose, troubleshoot, repair, and debug complex electro-mechanical equipment, computer systems, software, and networked systems; Provide quality remote and on-site escalation support; Act as technical mentor for field engineers; Work in constrictive clean room environments; Travel domestically and internationally
Seniority
Senior, hands-on IC