Senior Specialist I, Service Operations CKM
Core
Drive CKM HVM end-to-end kits operations from SAP order fulfillment to cross-functional coordination to ensure on-time tool preventive maintenance execution and high customer satisfaction.
Role type
Senior Specialist I, Service Operations CKM
Builds
Preventive maintenance kits and service solutions for semiconductor wafer processing equipment
Domain
Semiconductor manufacturing equipment / Supply chain operations
Required skills
SAP order management, kit scheduling, preventive maintenance coordination, cross-functional liaison, customer relationship management, data reporting, inventory reconciliation, global collaboration, structured problem-solving
Preferred skills
End-to-end CKM kit management, supply chain knowledge, project management
Technologies
SAP, Microsoft Office (Excel, Word, PowerPoint)
Responsibilities
Create tracking reports for customer kits, repairs, RMAs, and service requests; Develop and maintain kits schedules aligned with preventive maintenance cycles; Create and maintain accurate Sales Orders and Reports within SAP; Collaborate with business development and account teams on service level agreements; Act as primary liaison among Field Service Engineers, Planners, Buyers, Forecasters, and Logistics; Proactively escalate and follow up on customer requests to ensure timely resolution.
Seniority
Senior, hands-on IC