Global Product Support Engineer , Sr
Core
Backbone of technical support for field engineers and technicians, diagnosing, troubleshooting, and repairing complex semiconductor equipment software and systems.
Role type
Senior Product Support Engineer
Builds
Customer-facing software activities, Lab SW Upgrades, and product readiness for semiconductor equipment
Domain
Semiconductor equipment manufacturing
Required skills
Software troubleshooting, Root cause analysis, Escalation management, Patch creation and testing, Lab SW Upgrade execution, Cross-functional collaboration, Onsite customer management, Computer Architecture knowledge, Operating systems knowledge, Real-time control system experience
Preferred skills
Semiconductor equipment manufacturing industry experience
Technologies
Real-time control systems, Semiconductor equipment software
Responsibilities
Support and manage customer-facing software activities including escalation management, upgrades, patch creation, and testing; Investigate, troubleshoot, debug, and resolve software and system-level issues by analyzing logs and reviewing code; Coordinate and execute Lab SW Upgrades; Monitor Lab Issues and provide quick resolution and root cause analysis; Partner with development and program management teams to support new product introductions; Collaborate with cross-functional teams to ensure timely issue resolution; Perform onsite assignments for escalation and customer management.