Global Product Support Engineer Sr
Core
Creates installation, commissioning, and troubleshooting procedures for wafer fabrication equipment; provides technical support and solves complex field problems for semiconductor tools.
Role type
Senior Product Support Engineer (Semiconductor Equipment)
Builds
Installation and maintenance procedures, technical documentation, and solutions for capital equipment.
Domain
Semiconductor manufacturing equipment (Wafer Fabrication Equipment)
Required skills
Technical writing, engineering communication, installation & commissioning of WFE, serviceability analysis, FMEA, RCCA, CAD tools (NX, Creo), WFE architecture knowledge, cross-functional collaboration, data analysis
Preferred skills
NIOSH and safety standards knowledge, design for serviceability experience, experiment design and testing
Technologies
NX, Creo, iPLM, Excel
Responsibilities
Create and maintain installation and maintenance procedures; participate in design reviews for serviceability; solve field problem reports; support engineering and field service teams; travel to customer sites for installation and troubleshooting; publish technical documentation; conduct experiments and tests for new methods or hardware modifications.
Seniority
Senior, hands-on IC