Mitarbeiter Customer Service (w/m/d)
Core
Providing 1st and 2nd level customer support via email, phone, and ticketing systems while managing server installations, configurations, maintenance, and troubleshooting for IT systems.
Role type
IT Support Engineer / System Administrator
Builds
Server systems, information and telecommunication systems, and customer-facing IT solutions
Domain
IT Services / Telecommunications
Required skills
Linux administration, Windows Server management, PHP, HTML, network monitoring, ticketing systems, project support
Preferred skills
Virtualization technologies, web/server management interfaces (Confixx, Plesk, Parallels, VMware), ITIL fundamentals (via careerplan.io/jobs/1099379-mitarbeiter-customer-service-wmd-at-netclusive)
Technologies
Linux (Debian, Ubuntu, RedHat, CentOS, SUSE), Windows Server, PHP, HTML, Confixx, Plesk, Parallels Virtual Automation, VMware
Responsibilities
Handling customer inquiries and technical issues, installing and maintaining server systems, configuring IT and telecom systems, troubleshooting device failures, managing server and network structures, consulting customers, supporting internal and external projects
Seniority
Mid-level, hands-on IC