Senior Systems Engineer - L2/L2+ Support
Core
Deliver advanced L2/L2+ technical production support for the force.com platform, troubleshooting escalated incidents and supporting integrations.
Role type
Senior Systems Engineer (L2/L2+ Support)
Builds
Production support for force.com platform operations
Domain
Enterprise Software / Cloud Platforms
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
force.com platform expertise, database scripting (Postgres, PL/SQL), API integration methods, JSON/XML data structures, incident management, root cause analysis
Preferred skills
Salesforce admin tools, data management, ServiceNow, JIRA, Apttus CPQ/CLM platform support, minor code fixes and deployment
Technologies
force.com, Postgres, PL/SQL, JSON, XML, ServiceNow, JIRA, Salesforce
Responsibilities
Deliver advanced L2/L2+ technical production support for the force.com platform in a 24x5 environment, troubleshoot and resolve escalated incidents, perform root cause analysis and support integrations, document solutions and drive process improvements
Seniority
Senior, hands-on IC