EXECUTIVE DIRECTOR, LIFE
Core
Ensures optimal operations for Client Services and Administration back office, including business planning, IT leadership, and facilities management.
Role type
Senior Executive Director (Operations & Client Services)
Builds
Client servicing operating model, back office operations, and business plans
Domain
Insurance industry business support services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business planning, IT resource leadership, cost management, operational strategy, team management, performance metrics definition, data strategy, facilities management, stakeholder liaison
Preferred skills
None stated
Technologies
None stated
Responsibilities
Account for business plan and operational efficiency, implement cost-effective client service and data strategies, provide vision and leadership to IT resources, manage overall expenses and cost reductions, drive operational excellence in service delivery, manage team performance and staffing, liaise with banks for collections and payments
Seniority
Executive, strategic leadership & full P&L accountability
