SUPPORT CONSULTANT – ENERGY / UTILITIES (M/W/D)
Core
Support consultant for the nts.suite software, assisting energy industry customers with daily challenges in market communication, billing, invoicing, device management, and workforce.
Role type
Support consultant (energy utilities)
Builds
nts.suite software
Domain
Energy utilities / SaaS
Deliverable
client delivery
Required skills
ticket triage, problem analysis, documentation, remote support tools, prioritization
Preferred skills
technical affinity, self-management, teamwork, continuous learning, customer orientation
Technologies
Anydesk, Teamviewer
Responsibilities
Process support tickets across billing, invoicing, and device management; analyze errors and find solutions; document troubleshooting steps; collaborate with developers; prioritize tickets based on customer importance; provide remote support. (via careerplan.io/jobs/2334458-support-consultant-energy-utilities-mwd-at-wilken-gmbh)
Seniority
Individual Contributor