Lead Infrastructure Business Analyst
Core
Centralize service intake and standardize workflows across eight core IT disciplines to eliminate operational bottlenecks and improve request fulfillment velocity.
Role type
Senior Infrastructure Business Analyst (Service Delivery)
Builds
Self-service documentation, service catalog navigation guides, and user resources
Domain
Enterprise IT Infrastructure (Systems, Storage, Virtualization, Network, Security)
Deliverable
dashboards & analysis
Required skills
ITSM workflow design, Enterprise infrastructure concepts, Operational KPI tracking, AI tool fluency, Stakeholder management
Preferred skills
None stated
Technologies
Linux, Windows, Backup/Storage, Virtual Enterprise, F5, Firewall, Zscaler, Cloud Networking
Responsibilities
Design and optimize service intake paths and request forms; Identify and eliminate operational bottlenecks; Serve as liaison for business units; Track and report operational KPIs; Leverage AI tools to automate intake classification
Seniority
Senior, hands-on IC
