Call Center Representative - Career Growth
On-site · United States
Core
Retention specialist who de-escalates calls and negotiates service offers to save customer accounts.
Role type
Entry-level retention sales representative
Builds
Customer retention and service upsells
Domain
Telecommunications / Customer Service
Deliverable
client delivery
Required skills
Active listening, persuasion, de-escalation, negotiation, emotional intelligence, reliability
Preferred skills
Call center experience, high school diploma or GED
Technologies
Real-time AI assistance tools
Responsibilities
De-escalate customer calls, present tailored service offers, build rapport, manage high call volumes
Seniority
Entry-level, trainable