Disputes Team Manager
Core
Lead and manage a high-performing Disputes Investigators team in Manila, focusing on chargeback & disputes workflow improvement, fraud detection, and employee engagement.
Role type
Senior Team Manager (Disputes & Fraud)
Builds
Disputes investigation workflows and fraud prevention processes for a global money transfer platform
Domain
Fintech / Cross-border payments
Required skills
Team leadership, fraud detection, process improvement, performance management, coaching, stakeholder communication, critical thinking, problem-solving, policy adherence
Preferred skills
Customer experience expertise, cultural values alignment, talent development, situational adaptability
Technologies
N/A
Responsibilities
Coach Associates on performance and service standards; Lead team's performance management and career development; Facilitate team huddles and communicate goals; Act as go-to expert for escalated customer calls; Deep-dive on emerging fraud patterns; Mediate interpersonal issues within the team.
Seniority
Senior, hands-on IC
