Operations Manager, Customer Protection Team
Core
Lead and manage high-performing Customer Service, Customer Protection, CARE, FSI, and CSI operations teams in Manila and Managua, focusing on coaching, performance management, and operational oversight.
Role type
Senior Team Manager (Operations)
Builds
Customer service and protection operations teams
Domain
Financial services / Remittance
Required skills
Performance management, team coaching, operational policy development, budgeting and auditing, stakeholder communication, talent development, strategic planning, problem solving
Preferred skills
Mastery of product and service standards, critical thinking, situational adaptability, assertive communication
Technologies
None stated
Responsibilities
Lead performance management and career development for team members; Develop and implement operational policies and procedures; Oversee budgeting, reporting, planning, and auditing; Facilitate communication and feedback gathering across stakeholders; Establish performance parameters and review employee targets; Ensure adherence to legal, regulatory, and company policies
Seniority
Senior, hands-on IC