Bilingual Call Center Rep - Career Growth
On-site · United States
Core
Handle 100% inbound calls from existing Dish TV customers to de-escalate frustration, diagnose cancellation reasons, and cross-sell Wireless and Broadband products.
Role type
Customer Retention Specialist (Call Center)
Builds
Retained TV subscriptions and higher-value bundled service packages
Domain
Telecommunications / Customer Service
Deliverable
product features
Required skills
Active listening, persuasion, de-escalation, cross-selling, tenacity, reliability
Preferred skills
Call center or retention experience, bilingual capabilities
Technologies
CRM systems, telephony platforms
Responsibilities
De-escalate upset customer calls, diagnose reasons for cancellation, cross-sell additional products, maintain high empathy across back-to-back calls
Seniority
Entry-level to Individual Contributor
