Technical Account Manager (TAM), Public Sector, EMEA North
Core
Principal technical advisor and 'voice of the customer' for Public Sector accounts, driving adoption of AWS services and ensuring operational health.
Role type
Senior IC Technical Account Manager (Public Sector)
Builds
AWS cloud solutions for public sector customers
Domain
Cloud computing, Public Sector
Required skills
Troubleshooting distributed systems (compute/storage/networking/CDN/databases/DevOps/big data/security/applications), Technical engineering expertise, Customer-facing communication, Strategic technical guidance, Risk management, Incident management
Preferred skills
AWS services experience, Internal enterprise or external customer-facing technical lead experience, Bachelor's degree
Technologies
EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT
Responsibilities
Craft and execute strategies to drive customer adoption of AWS services, Represent AWS within customer environments and drive discussions with senior leadership, Provide advocacy and strategic technical guidance for solution planning, Proactively keep customers' AWS environments operationally healthy, Understand business/operational needs and technical challenges to help achieve value
Seniority
Senior, hands-on IC