Senior Technical Account Manager, AWS Enterprise Support
Core
Principal technical advisor and 'voice of the customer' for AWS Enterprise Support, driving adoption of cloud services and ensuring operational health for organizations from start-ups to Fortune 500.
Role type
Senior Technical Account Manager (TAM)
Builds
Strategic engagement plans, operational health strategies, and value realization initiatives for AWS customers.
Domain
Cloud computing, Enterprise IT Operations, Distributed Systems
Required skills
Strategic planning, Technical advisory, Incident management, Risk management, Stakeholder communication, Cloud operations, Cost optimization, Solution advocacy, Relationship building, Troubleshooting
Preferred skills
AWS expertise, Multi-cloud knowledge (Azure/GCP), Scripting (Java/Python/C#), DevOps practices, Container orchestration (Kubernetes/Docker), Enterprise environment experience
Technologies
AWS (EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT), Kubernetes, Docker, Puppet, Chef, CI/CD tools