Sr. Technical Account Manager, TAM
Core
Principal technical advisor and 'voice of the customer' for AWS Enterprise Support, crafting cloud strategies to drive adoption and operational excellence across Compute, Storage, Database, AI/ML, and other services.
Role type
Senior IC Technical Account Manager (TAM)
Builds
Customer cloud strategies and operational health for AWS Enterprise Support customers
Domain
Cloud computing / Enterprise IT
Required skills
Distributed application design/implementation/operations, Technical engineering, Cloud architecture, AWS Well-Architected Framework, Senior leadership communication, Risk management, Operational excellence
Preferred skills
24x7 operational services experience, Internal enterprise or external customer-facing technical lead experience, AWS services experience
Technologies
AWS (Compute, Storage, Database, Big Data, AI/ML, Networking, Serverless)
Responsibilities
Craft and execute technical cloud strategies to drive customer adoption, Provide advocacy and strategic technical guidance for building solutions, Proactively keep customer AWS environments operationally healthy, Represent AWS to senior leadership regarding operational excellence and risk management, Understand business/operational needs to help customers achieve greatest value from AWS
Seniority
Senior, hands-on IC