Technical Account Manager, AWS Enterprise Support
Core
Serve as the primary technical Point of Contact for enterprise customers on AWS, resolving complex technical challenges and guiding system architecture.
Role type
Senior IC Technical Account Manager (Cloud Support)
Builds
Customer trust, technical solutions, and AWS value realization for enterprise clients
Domain
Cloud Infrastructure / Enterprise Support
Deliverable
client delivery
Required skills
Troubleshooting distributed systems, AWS service knowledge, technical architecture review, stakeholder management, incident escalation, solution design
Preferred skills
AWS services experience, internal enterprise technical lead experience
Technologies
AWS (compute, storage, networking, CDN, databases, DevOps, big data, analytics, security, applications)
Responsibilities
Lead customer communication during critical events; conduct technical and cost reviews of customer systems; monitor support cases and escalate to AWS teams; propose services to drive business value; collaborate with Solution Architects and Sales teams; drive knowledge sharing within the team.
Seniority
Senior, hands-on IC