Junior User Experience Researcher
Core
Conduct qualitative and quantitative UX research to understand customer behavior, measure satisfaction, and translate findings into actionable insights for omnichannel customer experiences.
Role type
Junior UX Researcher (Customer Experience)
Builds
Customer journey maps, personas, Voice of the Customer programs, and actionable insights for digital and traditional touchpoints.
Domain
Optics and optoelectronics / Customer Experience
Deliverable
dashboards & analysis
Required skills
Qualitative and quantitative research methodologies, survey design, statistical analysis, customer satisfaction metrics (NPS, CES, CSI), customer journey mapping, persona development, human-centred design principles
Preferred skills
Voice of the Customer platforms (Qualtrics, Medallia), statistical tools (R), Design Thinking, collaborative tools (Miro), basic prototyping (Figma)
Technologies
Power BI, Qualtrics, Medallia, R, Miro, Figma
Responsibilities
Design and conduct customer surveys, interviews, usability testing, and focus groups; analyze customer feedback and satisfaction metrics; develop reports and present findings to stakeholders; support customer journey optimization and self-service solution improvements; facilitate workshops to promote Design Thinking.
Seniority
Junior, 1–2 years experience
