Technical Account Manager, National Security, National Security - ES US-ADC
Core
Strategic technical advisor and 'voice of the customer' for National Security clients, driving adoption of AWS services and ensuring operational health.
Role type
Senior Technical Account Manager (National Security)
Builds
Cloud architecture optimization, operational health monitoring, and strategic migration/modernization plans for government clients.
Domain
National Security / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
AWS service expertise, security clearance management, strategic advisory, risk management, stakeholder leadership, operational monitoring, solution architecture
Preferred skills
Executive communication, 24x7 support experience, Well-Architected Framework mastery, complex problem diagnosis
Technologies
EC2, S3, DynamoDB, RDS, Lambda, SageMaker, ECS, EKS, GuardDuty, Systems Manager, CodePipeline, IoT
Responsibilities
Proactively monitor and maintain operational health of customer AWS environments; Drive discussions with senior customer leadership regarding incidents, trade-offs, and risk management; Craft and execute strategies to drive customer adoption of AWS services; Build deep, trusted relationships with customer technical teams and leadership; Advocate internally on behalf of customers to AWS service teams; Collaborate with Solutions Architects and Support Engineers to resolve complex technical challenges
Seniority
Senior, hands-on IC with strategic advisory scope