Technical Operations & Order Management Specialist
Core
Provide operational and technical support to the platform by ensuring accurate order processing, monitoring operational workflows, managing system incidents, and maintaining platform stability.
Role type
Technical Operations & Order Management Specialist
Builds
Operational order flow and platform stability for ZEISS optics/optoelectronics
Domain
Optics and optoelectronics industry operations
Required skills
Order Management Systems, Workflow Platforms, IT Ticketing Systems, SLA Monitoring, KPI Analysis, Advanced Excel, Process Improvement
Preferred skills
English (B1/B2), Analytical thinking, Problem-solving, Stakeholder coordination
Technologies
Order Management Systems, Workflow Platforms, IT Ticketing Systems, Excel
Responsibilities
Support Rx Verification workflows, Monitor operational order flow, Manage special orders, Coordinate IT tickets, Track SLA compliance, Monitor operational backlog, Support workflow continuity, Drive continuous operational improvements
Seniority
Junior to Mid-level (1–2 years experience)