Senior Cloud Technical Account Manager , Enterprise Support
Core
Principal technical advisor and 'voice of the customer' for AWS Enterprise Support, driving customer adoption of cloud services and ensuring operational health.
Role type
Senior Cloud Technical Account Manager (Enterprise Support)
Builds
AWS cloud solutions (Compute, Storage, Database, Big Data, Networking, Serverless) for customers across industries.
Domain
Cloud Computing / Enterprise IT Services
Deliverable
client delivery
Required skills
distributed application design, implementation, operations, consulting, technical engineering, incident management, risk management, strategic planning
Preferred skills
24x7 operational services experience, internal enterprise or external customer-facing technical lead experience
Technologies
EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT
Responsibilities
craft and execute strategies to drive customer adoption of AWS services, represent AWS within customer environments, drive discussions with senior leadership on incidents and risk management, provide strategic technical guidance to plan and build solutions, proactively maintain customer AWS environments operationally healthy
Seniority
Senior, hands-on IC with strategic advisory responsibilities