Technical Account Manager, Enterprise Support New Zealand
Core
Trusted technical consultant driving customer adoption and value from AWS cloud technology in New Zealand.
Role type
Senior IC Technical Account Manager (Enterprise Support)
Builds
Customer success strategies, cloud adoption plans, and operational health for enterprise clients.
Domain
Cloud computing / Enterprise IT / New Zealand market
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Cloud architecture, operational troubleshooting, stakeholder management, project planning, cost optimization, risk management, strategic consulting
Preferred skills
AWS services expertise, enterprise customer-facing experience, technical leadership
Technologies
AWS (compute, storage, networking, CDN, databases, DevOps, big data, analytics, security, applications)
Responsibilities
Review customer operational metrics and prepare for strategic meetings; Lead technical discovery sessions and workshops; Collaborate with cross-functional teams to deliver comprehensive support; Identify opportunities for additional customer value; Provide best practice guidance on architectural designs.
Seniority
Senior, hands-on IC