IT Site Engineer (m/w/x)
Core
On-site IT service and support for end-user environments and infrastructure at assigned ZEISS locations.
Role type
IT Site Engineer (Level 1/2 Support)
Builds
IT infrastructure services and support for end-users
Domain
Corporate IT, Hardware/Software Support
Required skills
End-user support, Hardware troubleshooting, Software troubleshooting, Operating systems knowledge, Incident management, Service request handling, Knowledge documentation, On-site presence
Preferred skills
2nd/3rd level support assistance, IT infrastructure overview, Consultation, Knowledge sharing
Technologies
Hardware, Software, Operating systems
Responsibilities
Handle reported incidents and service requests, Perform on-site IT infrastructure tasks, Support 2nd and 3rd level teams, Manage local support inquiries, Provide hardware usage guidance, Document knowledge in central database
Seniority
Mid-level, hands-on IC