Technical Support Specialist
Core
Provide 1st Level technical support for Zeiss CMM Hardware, resolving customer issues via ticketing systems and remote diagnostics.
Role type
Technical Support Specialist (1st Level)
Builds
Service quotations, documentation, and support workflows for CMM hardware
Domain
Industrial Quality & Research / Semiconductor Manufacturing Technology
Deliverable
client delivery
Required skills
problem solving/troubleshooting, remote diagnostics, service quotation creation, electrical schematic reading, MS Office (Word, Excel, PowerPoint), SAP, SAP-CRM
Preferred skills
engineering or technical degree, 2+ years in technical support or software application, ability to read electrical schematics
Responsibilities
Interaction with customers for support and remote diagnostics, creation of service quotations, collaboration with service engineers and deployment coordinators, reporting on product issues, escalation of calls per company procedures
Seniority
Individual Contributor, mid-level