Field Service Engineer
Core
Maintains, repairs, installs, and services ZEISS ophthalmology and microsurgery equipment, including troubleshooting complex multi-symptom problems and IT network/server issues.
Role type
Field Service Engineer (Medical Technology)
Builds
ZEISS medical technology equipment and software solutions
Domain
Medical Technology / Ophthalmology / Microsurgery
Deliverable
physical/clinical work
Required skills
Ophthalmology equipment maintenance, Microsurgery equipment maintenance, Total system level troubleshooting, Remote service delivery, IT network troubleshooting, Server troubleshooting, Cloud technology support, Equipment installation, Equipment servicing, Technical diagnosis
Preferred skills
None stated
Technologies
None explicitly listed beyond general categories
Responsibilities
Maintains Ophthalmology / Microsurgery equipment, Performs Total system level trouble-shooting on complex multi-symptom problems, Interfaces daily with doctors and technicians on equipment status issues, Assists in business growth in geographic area, Repairs, installs, and services ZEISS medical technology equipment and software solutions, Accurately diagnoses and resolves technical issues relating to ZEISS equipment and software applications, Delivers remote service to diagnose or repair, Accurately diagnoses and resolves technical issues relating to IT networks, servers, cloud based technologies and solutions, Provides technical support to colleagues and customers, Communicates with 2nd level support to ensure issues are reported effectively and resolved quickly
Seniority
None stated