Field Service Engineer
Core
Maintains, repairs, installs, and services ZEISS ophthalmology and microsurgery equipment, including total system-level troubleshooting and remote diagnostics.
Role type
Field Service Engineer (Medical Technology)
Builds
Medical technology equipment and software solutions
Domain
Medical Technology / Ophthalmology / Microsurgery
Required skills
Ophthalmology equipment maintenance, Microsurgery equipment maintenance, System-level troubleshooting, Remote diagnostics, IT network support, Server management, Cloud technology support, Technical support delivery
Preferred skills
None stated
Technologies
None explicitly listed beyond general IT/Cloud
Responsibilities
Maintains Ophthalmology / Microsurgery equipment, Total system level trouble-shooting on complex multi-symptom problems, Daily interface with doctors and technicians on equipment status issues, Repairing, installing, and servicing ZEISS medical technology equipment and software solutions, Accurately diagnosing and resolving technical issues relating to ZEISS equipment and software applications, Competence in delivering remote service to diagnose or repair, Accurately diagnosing and resolving technical issues relating to IT networks, servers, cloud based technologies and solutions, Providing technical support to colleagues and customers, Communicate effectively with 2nd level support to ensure issues are reported effectively and resolved quickly, sharing knowledge with 2nd level and local engineers