Technical Support Engineer I
Core
Provide advanced technical support, troubleshooting, and training for ZEISS medical technology products (specifically VERACITY cataract systems) to surgeons, technicians, and healthcare teams.
Role type
Senior IC technical support engineer (medical devices)
Builds
VERACITY cataract systems and related medical technology products
Domain
Medical Technology / Ophthalmology
Deliverable
client delivery
Required skills
troubleshooting complex technical issues, training end-users, analyzing performance trending reports, cross-functional collaboration, mentoring junior staff, basic electronics/mechanics/optics knowledge, networking protocols
Preferred skills
A+ and Net+ certifications, experience with Windows operating systems, strong analytical abilities
Responsibilities
Train surgeons and teams on product usage, resolve complex technical inquiries via phone/email/on-site, review instrument performance reports, contribute to service documentation, mentor Technical Support Representatives
Seniority
Mid-level IC (4+ years experience)
