Deployment Coordinator
Core
Principal liaison responsible for scheduling and coordinating Field Service Technicians for machine installations, calibrations, repairs, and relocations across the US and Canada.
Role type
Service Dispatch Coordinator
Builds
Field service schedules for Zeiss machine installations, calibrations, repairs, and relocations
Domain
Industrial Technology / Optical Manufacturing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service dispatching, customer communication, job request processing, quote generation, tool coordination, database documentation, cross-functional collaboration
Preferred skills
Technical troubleshooting environment experience, Associate Degree, CRM/Dispatching software knowledge, high-touch customer service
Technologies
Innosoft, SAP, CRM, Microsoft Office (Word, Excel, PowerPoint, Lync)
Responsibilities
Schedule field service technicians for installations, calibrations, repairs, and relocations; coordinate with customers on service status; process job requests and generate quotes; track specialty tools; maintain customer job files; document interactions; train team members on procedures
Seniority
Mid-level, hands-on IC