Technical Account Manager, Enterprise Support, AWS Enterprise Support, ASEAN
Core
Technical advisor and advocate for enterprise customers to ensure operational health, reduce complexity, and drive cloud adoption across diverse industries.
Role type
Senior IC Technical Account Manager (Enterprise Support)
Builds
Trusted advisor relationships and operational strategies for AWS enterprise customers
Domain
Cloud computing / Enterprise IT Support
Deliverable
client delivery
Required skills
distributed systems troubleshooting, operational health monitoring, cost optimization, incident management, risk management, stakeholder consultation, workshop facilitation, prelaunch planning, workload migration
Preferred skills
AWS services expertise, enterprise customer-facing technical leadership
Technologies
Compute, Storage, Networking, CDN, Databases, DevOps, Big Data, Analytics, Security, Applications
Responsibilities
Build solutions and provide technical guidance to customers; Ensure AWS environments remain operationally healthy; Drive technical discussions regarding incidents and risk management; Consult with partners from developers to C-suite executives; Collaborate with Solutions Architects and Sales teams; Provide detailed reviews of service disruptions and prelaunch planning; Solve problems as customers migrate workloads to the cloud; Uplift customer capabilities through workshops and sessions.