Senior Software Engineer – ServiceNow-5
Core
Implementing and operating ServiceNow ITOM solutions (Visibility, Health, Event Management) and managing CMDB data quality within the DevOps team.
Role type
Senior ServiceNow Application Specialist / Developer (ITOM focus)
Builds
Enterprise-grade ServiceNow ITOM solutions, integrations with monitoring tools and cloud platforms
Domain
IT Operations Management (ITOM), ServiceNow platform, Industrial Technology
Required skills
ServiceNow ITOM (Visibility, Health, Event Management), CMDB, Discovery, Service Mapping, JavaScript (OOP), REST/SOAP/PowerShell integrations, Event Management implementation, Root cause analysis, Agile methodologies
Preferred skills
ServiceNow certifications (CIS-Discovery, CIS-HAM, CIS-SAM), AIOps and observability tools, Data-driven architecture, Full-stack development
Technologies
ServiceNow, JavaScript, REST, SOAP, PowerShell, Cloud platforms, Monitoring tools, AI technologies (NowAssist)
Responsibilities
Implementing and operating supported solutions within the DevOps team, Ensuring implementation stays close to standards to avoid technical debt, Developing high-quality, sustainable solutions across the product lifecycle, Ensuring security of products and solutions, Collaborating across teams and products, Integrating connected products and systems, Using AI technologies to improve development and automate tasks, Exploring and adopting new AI technologies, Implementing enterprise-grade ServiceNow ITOM solutions, Configuring event ingestion, correlation, alerting, and workflows, Improving CMDB data quality and service mapping accuracy
Seniority
Senior, hands-on IC
